What Our FAQ Actually Covers
The questions here come directly from what account holders ask us — not a generic list copied from another site. We've grouped them around the moments that matter: opening an account, funding it through bKash, Nagad, or Rocket, completing a withdrawal, and reconnecting after a device switch. Each answer describes the actual step, not just a pointer to another page. If you're
in Dhaka or anywhere else in Bangladesh where access is permitted under local law, these answers apply to your account flow. We update this section when our processes change, so if an answer looks different from what you remember, that's intentional. For anything not covered here, our support team is reachable through the channels listed further down this page. We aim to
keep responses specific — if a step involves a PIN confirmation or a wallet reference number, we'll say so rather than leaving it vague.
- bKash Deposits
- Nagad Transfers
- Rocket Payments
- Account Wallet